Resume

Caleb Terawskyj

Technical Support Service Desk Analyst

I'm a passionate Technical Support Expert that strives on bridging the gap between customer needs and business success. With a proven track record spanning leadership, sales, and technical support, I thrive on delivering exceptional service that leaves a lasting impact.

Skills

Customer Service Technical Support Problem Solving Communication Team Leadership Mobile Device Management Microsoft Intune Omnissa Workspace One (Formally VMWare) Ivantu Neurons & EPMM ServiceNow

Experience

Technical Support Service Desk Analyst

Telstra

October 2022 - Present

  • Enterprise Mobility Management for a range of Telstra Enterprise clients
  • Provided technical support to end-users, resolving issues related to hardware, software, and network connectivity.
  • Collaborated with cross-functional teams to ensure timely resolution of technical issues.
  • Maintained documentation of support requests and resolutions across multiple ServiceNow Systems.
  • Operated as SME for multiple customer projects